Service support

Provide efficient and intelligent integrated solutions

After-sale Service

Shengheng Technology always puts customer satisfaction first

24-hour response, 72-hour arrival

During the warranty period, Shengheng Technology provides free maintenance for equipment failures caused by non-human factors. Within 24 hours after receiving the customer's equipment failure notification, it will decide whether to send technicians to the customer's site according to the situation. If necessary, arrange to dispatch engineering technicians. Under normal circumstances We will provide free services at the customer site within the next 72 hours.

Respond to major technical issues within 48 hours

After the application system is put into trial operation, if it encounters major technical problems, Shengheng Technology will rush to the user's site within 48 hours to ensure the normal operation of the system.

Regular optimization and independent archiving

Establish a special technical support file for each customer, actively solicit service requests, and track services regularly. After the application system is put into normal operation, in order to ensure the normal and healthy operation of the new system and timely solve practical problems that arise during system operation, we will regularly go to the customer site to provide guidance and solve further system debugging optimization and system maintenance work.

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After-sales service hotline +86-19106826979

Hangzhou Shengheng Technology always puts customer satisfaction first and always protects customer needs

联系我们
售前咨询:

(0571) 8616 8581 (7*24h客服热线)

公司热线

+86-571-89987671 (周一至周五 8:30-17:30)